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TRUMPF is seeking a Head of Field Service to lead their Technical Service Group, ensuring high customer satisfaction and operational efficiency. The role requires strong leadership skills, a background in technical or customer service, and a commitment to team development and problem-solving.
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Job Summary
This role serves as a senior point of escalation for the 5 Axis Technical Service Group within a high-tech family-run company.
The successful candidate will direct supervision over all technical service department operations while ensuring timely customer solutions.
The position requires fostering a culture of collaboration and mutual trust to boldly try new things and question the status quo.
Matching Summary
Match Score: 75
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TRUMPF is seeking a Head of Field Service to lead their Technical Service Group, ensuring high customer satisfaction and operational efficiency. The role requires strong leadership skills, a background in technical or customer service, and a commitment to team development and problem-solving.
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Skills & Requirements
Must-have
Bachelor's degree in Engineering
Minimum 5 years technical service experience
Strong supervisory and project management skills
Valid Driver's License required
Microsoft Office Suite proficiency
Nice-to-have
Field service and In-House technical support experience
Unconventional ideas and forward thinking mindset
Experience with laser technology solutions
Talent management and personnel development focus
Key Requirements
Bachelor's degree in Engineering or equivalent
Minimum 5 years previous experience in technical service