Cx, Insight Expert

Element Fleet Management

Mexico
Base: competitive base salary; bonus/equity: annua...
Hybrid
Customer data analysis
Power bi or tableau
Sql, r, python, or java
Element Fleet Management is seeking a Senior Specialist in Customer Experience & Insights to leverage customer and driver data for actionable business insights. The role requires a blend of analytical skills, financial modeling, and the ability to communicate insights effectively, all within a hybrid work environment that emphasizes a people-first approach

Job Summary

  • The Senior Specialist, Customer Experience & Insights is responsible for transforming customer and driver data into actionable insights that drive business impact across the organization.
  • This role combines deep customer empathy with data analytics, financial modeling, and storytelling skills to measure and elevate the customer experience.
  • At Element, we recognize our team's efforts with a competitive compensation package and benefits that go beyond legal requirements.

Matching Summary

Match Score: 85

Element Fleet Management is seeking a Senior Specialist in Customer Experience & Insights to leverage customer and driver data for actionable business insights. The role requires a blend of analytical skills, financial modeling, and the ability to communicate insights effectively, all within a hybrid work environment that emphasizes a people-first approach.

Salary

Base: Competitive base salary; Bonus/Equity: Annual bonus; Benefits: Savings fund and savings account, Retirement plan with company contribution, Grocery and restaurant vouchers, Support for sports activities, medical and life insurance, flexible schedules, a hybrid work model, and free parking

Skills & Requirements

Must-have

  • Customer data analysis
  • Power BI or Tableau
  • SQL, R, Python, or Java
  • Financial modeling
  • Cross-functional leadership
  • Voice of Customer analysis

Nice-to-have

  • People first culture
  • Innovation and empowerment
  • Data storytelling skills

Key Requirements

  • 3-5 years of experience
  • Bachelor's degree
  • Fluent in Spanish and English

Work Rights

Not specified

Tailored Resume

Cover Letter