Salesforce is seeking a Technical Support Engineer specializing in Informatica MDM to manage complex customer support cases, ensuring customer satisfaction through technical expertise and problem-solving skills. The ideal candidate will have a strong background in technical support with a focus on MDM and related technologies
Job Summary
This role ensures customer loyalty through deep technical mastery of Informatica MDM, MDM SaaS, and P360.
Engineers will collaborate with Product Management to discover fixes that drive customer satisfaction and product reliability.
The position requires acting as a single point of contact for critical customers while managing complex support cases daily.
Matching Summary
Match Score: 85
Salesforce is seeking a Technical Support Engineer specializing in Informatica MDM to manage complex customer support cases, ensuring customer satisfaction through technical expertise and problem-solving skills. The ideal candidate will have a strong background in technical support with a focus on MDM and related technologies.
Skills & Requirements
Must-have
Informatica MDM and MDM SaaS expertise
ActiveVOS and P360 experience
Java, Oracle, MSSQL Server, or DB2 skills
Unix/Linux environment proficiency
Application server knowledge (WebLogic, Jboss, WebSphere)
5-12 years of mission-critical support experience
Nice-to-have
IICS components like Cloud Data Integration
NoSQL databases and Kibana exposure
Cloud platforms Azure or AWS familiarity
GenAI tools usage capability
Strong customer relationship building
Team recruitment interview panel participation
Key Requirements
B.E, BTech, MCA degree or equivalent technical experience
5-12 years of industry experience in supporting mission critical lead components
Detailed oriented with excellent communication and customer service skills