Desktop Support Technician

University of Arkansas, Fayetteville

Fayetteville, Arkansas, US
$43,923; not specified; yes py
Fully remote
Support technology equipment and software
Respond to and complete it service tickets
Install, configure, and update operating systems
The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users

Job Summary

  • The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
  • This position is responsible for the providing service to end users regarding the operation of technology hardware and software by responding to and completing IT service tickets.
  • As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance.

Matching Summary

The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.

Salary

$43,923; Not specified; Yes

Skills & Requirements

Must-have

  • Support technology equipment and software
  • Respond to and complete IT service tickets
  • Install, configure, and update operating systems
  • Transport and deploy IT hardware
  • Function as tier-2 support resource
  • Execute IT hardware inventory

Nice-to-have

  • Strong customer service skills
  • Strong communication skills
  • Create and maintain collegial relationships

Key Requirements

  • Bachelor's degree in computer science or related field; plus, at least two years of experience in computer support
  • Completion of technical training in computer science; plus, at least five years of experience in computer support
  • At least two years supporting Windows and Mac computers
  • Experience installing and configuring Operating Systems using Endpoint management software
  • Experience with networking essentials, operating systems, audio/video systems, and software troubleshooting
  • Experience with remote software and hardware support
  • Basic understanding of the TCP/IP model

Work Rights

Must have proof of legal authority to work in the United States

Tailored Resume

Cover Letter