German-speaking Service Desk Team Coordinator

Unisys UK

Monthly gross 44.200 huf cafeteria; benefits: home...
Hybrid
German and english communication skills
Avaya systems knowledge
Ticketing tool experience
Unisys UK is seeking a German-speaking Service Desk Team Coordinator to support team performance and service quality. The role involves monitoring performance, providing coaching, and handling escalations while ensuring effective ticket resolution and process improvements

Job Summary

  • The role supports the Service Desk Supervisor by improving team performance, technical knowledge, and service quality.
  • Candidates must possess strong bilingual communication skills in both English and German to effectively handle escalations and coaching.
  • The company offers hybrid working arrangements, private health insurance, and a monthly cafeteria allowance of 44,200 HUF.

Matching Summary

Match Score: 85

Unisys UK is seeking a German-speaking Service Desk Team Coordinator to support team performance and service quality. The role involves monitoring performance, providing coaching, and handling escalations while ensuring effective ticket resolution and process improvements.

Salary

Monthly gross 44.200 HUF cafeteria; Benefits: Home office allowance, Private Health Insurance Generali Premium Package after 6 months; Base salary not specified

Skills & Requirements

Must-have

  • German and English communication skills
  • Avaya systems knowledge
  • Ticketing tool experience
  • ITIL framework understanding
  • Senior Service Desk Agent background

Nice-to-have

  • Proactive solution-oriented mindset
  • Strong stress management abilities
  • Experience with MS Office Excel
  • Team collaboration skills
  • Resilience in fast-paced environments

Key Requirements

  • Experience as Senior Service Desk Agent
  • Basic ITIL knowledge preferred
  • Knowledge of Avaya systems required

Work Rights

Not specified

Tailored Resume

Cover Letter