We are seeking an experienced Onsite Lead IT Support Engineer to oversee and manage a team of customer-facing engineers, ensuring seamless service delivery and client satisfaction
Job Summary
We are seeking an experienced Onsite Lead IT Support Engineer to oversee and manage a team of customer-facing engineers, ensuring seamless service delivery and client satisfaction.
Key responsibilities include leading and mentoring a team, coordinating daily IT operations, providing technical guidance, enforcing compliance, and driving continuous improvement initiatives.
Unisys offers a 'Winning Culture' with worldwide opportunities, a focus on Corporate Social Responsibility and DEI, professional development through Unisys University, and a comprehensive 'Wellbeing & Employee Assistance Program'.
Matching Summary
We are seeking an experienced Onsite Lead IT Support Engineer to oversee and manage a team of customer-facing engineers, ensuring seamless service delivery and client satisfaction.
Skills & Requirements
Must-have
IT support team management
incident response and service requests
adherence to SLAs and processes
resource planning and allocation
IT infrastructure troubleshooting
cybersecurity and data protection compliance
Nice-to-have
fostering collaboration and growth
driving efficiency and service quality
maintaining strong client relationships
continuous improvement initiatives
cross-functional team collaboration
Key Requirements
4-6 years of experience in IT support
High School Diploma or GED required
Technical certification or Associate Degree preferred