Regional Aftersales Manager - Apac

Lotus Cars

Singapore, Singapore
**
Manage after-sales business performance
Analyze business results and derive potential
Ensure after-sales customer satisfaction
** Lotus Cars is seeking a Regional Aftersales Manager for the Asia-Pacific region to oversee customer support and business performance within their authorized dealer network. The ideal candidate will have substantial experience in the automotive industry, particularly in after-sales and customer service roles. **

Job Summary

  • This role will be responsible for Asia-Pacific countries on a permanent basis, guiding the business to planned targets and resolving customer complaints.
  • Key responsibilities include managing after-sales business performance, analyzing results for future potential, and ensuring customer satisfaction through market visits and dealer audits.
  • The role requires at least 7-10 years of automotive experience, strong communication skills in English, and willingness to travel 25%-50%.

Matching Summary

Match Score: 75

** Lotus Cars is seeking a Regional Aftersales Manager for the Asia-Pacific region to oversee customer support and business performance within their authorized dealer network. The ideal candidate will have substantial experience in the automotive industry, particularly in after-sales and customer service roles. **

Skills & Requirements

Must-have

  • Manage after-sales business performance
  • Analyze business results and derive potential
  • Ensure after-sales customer satisfaction
  • Conduct regular market visits and dealer audits
  • Support Lotus Retailer Partners
  • Monitor and evaluate retail and wholesale performance

Nice-to-have

  • Customer centric approach
  • Deliver on promises and commitments
  • Engage directly with end user customers
  • Knowledge of common automotive materials

Key Requirements

  • 7-10 years of automotive industry experience
  • Degree in business discipline (advantage)
  • Work experience in car dealership/workshop/OEM (advantage)
  • Full, clean driving licence

Work Rights

Not specified

Tailored Resume

Cover Letter