Metro Service Manager

HopSkipDrive

Arizona, United States
Base: $80,000 - $90,000; bonus/equity: equity stoc...
Remote with occasional travel (10-20%) required within the arizona metro area.
5+ years customer success or account management experience
Proven ability to manage client relationships and resolve issues
Strong written and verbal communication skills
HopSkipDrive, a technology company focused on mobility solutions, seeks a Metro Service Manager to enhance client relationships and improve service delivery. The ideal candidate will have extensive experience in customer success, problem-solving skills, and a proactive approach to client management

Job Summary

  • This role bridges the gap between Implementation, Customer Success, and ongoing Operations to streamline service delivery for HopSkipDrive clients.
  • The Metro Service Manager will take ownership of ongoing client operations, issue resolution, and lead the implementation of new business from contract signed through launch.
  • Every full-time employee receives equity stock options along with flexible vacation, medical, dental, vision, life insurance, and a 401(k) plan.

Matching Summary

Match Score: 85

HopSkipDrive, a technology company focused on mobility solutions, seeks a Metro Service Manager to enhance client relationships and improve service delivery. The ideal candidate will have extensive experience in customer success, problem-solving skills, and a proactive approach to client management.

Salary

Base: $80,000 - $90,000; Bonus/Equity: Equity stock options included; Benefits: Flexible vacation, medical, dental, vision, life insurance, 401(k), FSA

Skills & Requirements

Must-have

  • 5+ years Customer Success or Account Management experience
  • Proven ability to manage client relationships and resolve issues
  • Strong written and verbal communication skills
  • Proficiency with CRM tools like Salesforce or Kustomer
  • Advanced Excel skills for data analysis
  • Willingness to travel 10-20% for client support

Nice-to-have

  • Experience in high-pressure startup environments
  • Tech-forward mindset leveraging AI tools
  • Creative problem-solving and innovative thinking
  • Background in education or school district operations
  • Ability to drive strategic business reviews

Key Requirements

  • 5+ years experience in Customer Success, Account Management, or Implementation
  • Must be based in the Arizona metro area
  • Proficiency with Salesforce or Kustomer and advanced Excel

Work Rights

Not specified

Tailored Resume

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