Customer Success Manager

Rapid7

Boston, MA, US
Base: $63,800.00 - $86,300.00 usd annual; bonus/eq...
Hybrid
2-3+ years customer success experience
High tech or saas background
Strong written and verbal communication skills
The role acts as a trusted advisor to help customers maximize value from their Rapid7 investment in cybersecurity

Job Summary

  • The role acts as a trusted advisor to help customers maximize value from their Rapid7 investment in cybersecurity.
  • You will build strong relationships with CISOs and technical teams while creating Success Plans to meet unique security goals.
  • Rapid7 is seeking Boston-based candidates to work in a hybrid environment with core in-office days on Tuesday, Wednesday, and Thursday.

Matching Summary

The role acts as a trusted advisor to help customers maximize value from their Rapid7 investment in cybersecurity.

Salary

Base: $63,800.00 - $86,300.00 USD Annual; Bonus/Equity: Variable/incentive compensation and equity included; Benefits: Not specified

Skills & Requirements

Must-have

  • 2-3+ years Customer Success experience
  • High tech or SaaS background
  • Strong written and verbal communication skills
  • Technology deployment and configuration experience
  • Knowledge of security frameworks and concepts

Nice-to-have

  • Problem-solving mentality for complex situations
  • Familiarity with customer success platforms
  • Experience advising on platform ROI
  • Collaborative multi-dimensional team mindset

Key Requirements

  • 2-3+ years of Customer Success or Account Management experience
  • Prior technology deployment and configuration experience
  • Industry-related certifications (A+, Network+, Sec+, Cloud+, CCSP)
  • Excellent project management and prioritization abilities

Work Rights

Not specified

Tailored Resume

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