Customer Service Representative, Hvac

Western World Insurance Company

Jeffersonville, IN, United States
Hybrid
Computer and software skills
Excellent written and verbal communication
Customer-oriented skills
The Customer Service Representative position at Western World Insurance Company focuses on providing support for HVAC accounts, ensuring customers and dealers receive excellent service. The role involves managing contracts, answering inquiries, and assisting with onboarding processes while working in a collaborative and inclusive environment

Job Summary

  • Our HVAC Accounts Customer Service Representatives work directly with the HVAC Dealers and our Customers to ensure that the contracts are being upheld appropriately, answering questions, reviewing account history, and providing additional information as needed.
  • As a contributor at AIG, HVAC Accounts Customer Service Representatives are the ones our clients turn to in times of need.
  • At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you.

Matching Summary

Match Score: 85

The Customer Service Representative position at Western World Insurance Company focuses on providing support for HVAC accounts, ensuring customers and dealers receive excellent service. The role involves managing contracts, answering inquiries, and assisting with onboarding processes while working in a collaborative and inclusive environment.

Skills & Requirements

Must-have

  • Computer and software skills
  • Excellent written and verbal communication
  • Customer-oriented skills
  • Effective interpersonal skills
  • Ability to balance multiple tasks

Nice-to-have

  • Positive and professional demeanor
  • General or technical knowledge of HVAC
  • Ability to stay calm and courteous
  • Interested in learning new things

Key Requirements

  • Prior HVAC, Warranty, or Insurance experience beneficial
  • Experience providing excellent customer service
  • Ability to keep organized records

Work Rights

Not specified

Tailored Resume

Cover Letter