Receives and evaluates requests including, but not limited to phone calls, e-mails, radios, etc., and decides appropriate action to resolve the issue utilizing excellent customer service based on training, experience and standard operating procedures
Job Summary
Receives and evaluates requests including, but not limited to phone calls, e-mails, radios, etc., and decides appropriate action to resolve the issue utilizing excellent customer service based on training, experience and standard operating procedures.
Monitors facility controls and alarms like building equipment alarms, fire alarms, door alarms, etc., as required and ensures appropriate communication for resolution according to procedures.
Participates in providing direction, guidance and mentors student staff; days may vary and are subject to change as dictated by operational need.
Matching Summary
Receives and evaluates requests including, but not limited to phone calls, e-mails, radios, etc., and decides appropriate action to resolve the issue utilizing excellent customer service based on training, experience and standard operating procedures.
Salary
$16.65 - $21.77
Skills & Requirements
Must-have
excellent customer service
analyzing & interpreting information
operation of computer equipment
information research & analysis
Nice-to-have
facilities management experience
customer call center experience
Microsoft office proficiency
integrated work order systems
Key Requirements
One year experience in customer service or communications