This role is responsible for end-to-end business transformation across all customer touchpoints and field service areas, from concept to adoption
Job Summary
This role is responsible for end-to-end business transformation across all customer touchpoints and field service areas, from concept to adoption.
The position requires collaborating with experts to execute business structure reform using AI, data, and IoT while designing CX and EX models.
Candidates must have management experience and a background in strategy consulting, organizational change, or digital CX design to drive large-scale system implementations.
Matching Summary
This role is responsible for end-to-end business transformation across all customer touchpoints and field service areas, from concept to adoption.
Skills & Requirements
Must-have
Management experience required
Strategy or Business Consulting background
Change Management expertise
CX/EX design experience
Field Service operations knowledge
AI and Data utilization skills
Nice-to-have
Open-minded attitude towards diverse values
Proactive approach to new roles
Team collaboration mindset
Experience with Salesforce or ServiceNow
Generative AI implementation experience
Key Requirements
Management experience (Project/Team Lead)
Consulting experience in Strategy/Business/Tech
Organizational Change or HR Tech consulting background
Digital CX or CRM implementation experience
Field Service Management (FSM) operational experience