Base: $19.80 - $29.70 ph; bonus/equity: not specif...
High school diploma or equivalent
One to two years customer service experience
Experience handling difficult callers
The role provides efficient, high-quality service to patients arriving for appointments or contacting the office for information on tests, bills, and referrals
Job Summary
The role provides efficient, high-quality service to patients arriving for appointments or contacting the office for information on tests, bills, and referrals.
Employees are responsible for accurately registering patients in the EMR system, verifying insurance eligibility, and entering billing information at the time of service.
Advocate Health offers a comprehensive suite of total rewards including competitive compensation, health benefits, retirement plans, and educational assistance programs.
Matching Summary
The role provides efficient, high-quality service to patients arriving for appointments or contacting the office for information on tests, bills, and referrals.
Salary
Base: $19.80 - $29.70 per hour; Bonus/Equity: Not specified; Benefits: Paid Time Off, Medical/Dental/Vision, Retirement match, Educational Assistance
Skills & Requirements
Must-have
High school diploma or equivalent
One to two years customer service experience
Experience handling difficult callers
CRT/PC experience in customer service
Ability to lift up to 35 pounds
Nice-to-have
Working knowledge of eClinicalWorks system
Strong communication skills
Problem-solving for complex patient issues
Experience with HMO referrals and billing queries
Key Requirements
High school diploma or equivalent required
One to two years related customer service experience
Experience handling difficult customers or patients