The Service Manager position at InterSystems in Bangkok, Thailand, focuses on enhancing service delivery for healthcare customers using TrakCare and IntelliCare systems. The role requires strong leadership skills, ITIL qualifications, and experience in IT Service Management within a healthcare context
Job Summary
The Service Manager serves as the primary post-go-live point of contact responsible for driving customer satisfaction and ensuring SLA compliance.
This role bridges operational performance and strategic partnership by coordinating internal delivery teams across Account Management, Support, and Product functions.
Candidates must maintain a clear roadmap of service enhancements while ensuring strict compliance with ITIL practices across all service processes.
Matching Summary
Match Score: 85
The Service Manager position at InterSystems in Bangkok, Thailand, focuses on enhancing service delivery for healthcare customers using TrakCare and IntelliCare systems. The role requires strong leadership skills, ITIL qualifications, and experience in IT Service Management within a healthcare context.
Skills & Requirements
Must-have
TrakCare and IntelliCare product knowledge
ITIL service management experience
Healthcare application support background
SLA and KPI monitoring capabilities
Incident and problem management skills
Nice-to-have
Strong stakeholder negotiation skills
Experience with Epic support structure
Analytical approach to service metrics
Proactive root cause analysis abilities
Key Requirements
ITIL-qualified certification required
Experience in healthcare or enterprise application support
Deep understanding of TrakCare/IntelliCare modules