Customer Service Representative

Tennant Company

Base: $35,900 - $53,800; bonus/equity: $2,000 sign...
On-site
Manage high volume customer inquiries
Customer support via phone and electronic channels
Use of sap and fsm erp systems
Tennant Company is a globally recognized leader in the cleaning equipment industry with over 150 years of innovation and sustainability

Job Summary

  • Tennant Company is a globally recognized leader in the cleaning equipment industry with over 150 years of innovation and sustainability.
  • This role involves managing a high volume of customer requests accurately and efficiently, focusing on urgency, documentation, and customer satisfaction.
  • The position offers a competitive base salary, a $2,000 sign-on bonus, and a comprehensive benefits package including health insurance and 401(k).

Matching Summary

Tennant Company is a globally recognized leader in the cleaning equipment industry with over 150 years of innovation and sustainability.

Salary

Base: $35,900 - $53,800; Bonus/Equity: $2,000 sign-on bonus; Benefits: Comprehensive benefits package including health insurance, 401(k), disability, life insurance, paid time off, and voluntary benefits

Skills & Requirements

Must-have

  • Manage high volume customer inquiries
  • Customer support via phone and electronic channels
  • Use of SAP and FSM ERP systems
  • Proficiency with Microsoft Outlook
  • Multitasking in multi-application environment
  • Order and service inquiry management

Nice-to-have

  • Experience with Cisco soft phone
  • Strong problem solving and critical thinking
  • Effective communication and documentation skills
  • Ability to build cross-department relationships
  • Adaptability to changing business requirements

Key Requirements

  • High school diploma or equivalent
  • 0-2 years customer contact center experience preferred
  • Experience with SAP and FSM ERP systems preferred
  • Excellent keyboard and multitasking skills
  • Proficiency in Microsoft PC applications
  • Excellent attendance and punctuality

Work Rights

Not specified

Tailored Resume

Cover Letter