Pyy rate: $16ph; shift: monday-friday 8am-9pm est ...
On-site
Minimum one year of call center experience
High school diploma or equivalent ged
Able to talk on phone and navigate computer simultaneously
Firstsource is seeking a Mortgage Customer Specialist who will assist homeowners in managing loan payments, emphasizing compassionate customer service. The role requires a minimum of one year of call center experience, along with strong multitasking and problem-solving skills
Job Summary
Employees contact homeowners to assist them in catching up on loan payments during challenging times.
The role requires handling customer complaints respectfully while redirecting callers to appropriate departments when necessary.
Benefits include 401(k) matching, dental, health, vision insurance, and paid time off.
Matching Summary
Match Score: 75
Firstsource is seeking a Mortgage Customer Specialist who will assist homeowners in managing loan payments, emphasizing compassionate customer service. The role requires a minimum of one year of call center experience, along with strong multitasking and problem-solving skills.
Salary
Pay Rate: $16/hr; Shift: Monday-Friday 8AM-9PM EST plus 1 Saturday per month; Benefits: 401(k), Dental, Health, Vision, PTO
Skills & Requirements
Must-have
Minimum one year of Call Center experience
High school diploma or equivalent GED
Able to talk on phone and navigate computer simultaneously