Manager, Itsm Platform Management

Highmark Health

Pittsburgh, PA, US
Base: $118,400.00 - $196,800.00; bonus/equity: not...
Hybrid
5 years leadership mentoring role
3 years servicenow platform implementation
Strategic itsm technology planning
This role leads a global team of ServiceNow Developers and Administrators to execute a multi-year ITSM technology and AI strategy

Job Summary

  • This role leads a global team of ServiceNow Developers and Administrators to execute a multi-year ITSM technology and AI strategy.
  • The successful candidate will oversee the design and maintenance of the ServiceNow platform across multiple modules including ITSM, HCLS, and ITOM.
  • Candidates must demonstrate exceptional ability to articulate complex technical concepts to VP-level and executive stakeholders.

Matching Summary

This role leads a global team of ServiceNow Developers and Administrators to execute a multi-year ITSM technology and AI strategy.

Salary

Base: $118,400.00 - $196,800.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 5 years leadership mentoring role
  • 3 years ServiceNow platform implementation
  • Strategic ITSM technology planning
  • Team management of developers administrators
  • Executive stakeholder communication

Nice-to-have

  • Generative AI use case implementations
  • Agentic AI experience
  • PMP or ITIL certifications
  • Lean Six Sigma background
  • HRSD CSM module knowledge

Key Requirements

  • Bachelor's degree in IT or related field
  • Minimum 5 years in leadership/mentoring role
  • Minimum 3 years ServiceNow platform experience
  • Proven track record delivering value-based outcomes

Work Rights

Not specified

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