Specialized Customer Success Manager, Talent Ai

Workday

Atlanta, GA, USA
Base: $95,000 - $142,600 usd (atlanta); + us locat...
Fully remote
3+ years customer-facing services role
2+ years talent acquisition or hr experience
1+ years ai/ml product experience
This role focuses on driving deep, measurable adoption and value realization for AI-powered Talent Acquisition workflows within a specialized Customer Success team

Job Summary

  • This role focuses on driving deep, measurable adoption and value realization for AI-powered Talent Acquisition workflows within a specialized Customer Success team.
  • The position requires collaborating with the Workday account team to influence retention, advocacy, and expansion through strategic overlays of domain expertise.
  • Candidates must demonstrate the ability to use data and health metrics to prioritize work and tell a compelling value story to both business and technical audiences.

Matching Summary

This role focuses on driving deep, measurable adoption and value realization for AI-powered Talent Acquisition workflows within a specialized Customer Success team.

Salary

Base: $95,000 - $142,600 USD (Atlanta); Additional US locations: $90,300 - $160,400 USD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants

Skills & Requirements

Must-have

  • 3+ years customer-facing services role
  • 2+ years Talent Acquisition or HR experience
  • 1+ years AI/ML product experience
  • Strategic customer engagement management
  • Data-driven adoption and health metrics

Nice-to-have

  • Executive level stakeholder relationship building
  • Experience in incubating environments
  • Strong verbal and written communication skills
  • Ability to translate complex AI concepts
  • Collaboration across multiple internal teams

Key Requirements

  • Bachelor's degree or equivalent work experience
  • Ability to travel up to 15%
  • 3+ years in complex software/SaaS environment
  • 2+ years in Talent Acquisition or HR operations
  • 1+ years with AI/ML or data-driven products

Work Rights

Not specified

Tailored Resume

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