Global Middle Office – Team Leader

Manulife Financial Inc

Quezon City, Philippines
Hybrid
Manage day-to-day operations
Functional expertise for regional lead
Communicate operational risk awareness
Manulife Financial Inc is seeking a Global Middle Office – Team Leader in Quezon City, Philippines. The role involves managing investment operations, ensuring service level adherence, and improving operational processes while fostering a collaborative team environment

Job Summary

  • Effectively and efficiently manage the day-to-day operations of the team to ensure adherence to service level agreement.
  • Provide real-time management support to address escalations and to resolve conflicts arising from difficult or complex scenarios in production.
  • We’ll empower you to learn and grow the career you want.

Matching Summary

Match Score: 85

Manulife Financial Inc is seeking a Global Middle Office – Team Leader in Quezon City, Philippines. The role involves managing investment operations, ensuring service level adherence, and improving operational processes while fostering a collaborative team environment.

Skills & Requirements

Must-have

  • Manage day-to-day operations
  • Functional expertise for regional lead
  • Communicate operational risk awareness
  • Resolve escalations and conflicts
  • Participate in service calls
  • Initiate process improvements
  • Collaborate with internal teams
  • Ensure compliance to requirements

Nice-to-have

  • Strong business relationships
  • Highly coachable and willing to learn
  • Diplomacy and tact in difficult situations
  • Global initiatives and continuous improvements
  • Lead daily huddles and calls

Key Requirements

  • Bachelor's degree in Business Administration, Accounting, Finance, Economics or related
  • At least 5 years of relevant work experience
  • Excellent written and verbal communication skills
  • Strong customer service skills
  • Good organizational and time management skills
  • Strong analytical and problem-solving skills

Work Rights

Not specified

Tailored Resume

Cover Letter