As a Customer Success Manager (CSM) for Signature Success, you will become a strategic partner to our most important customers, serving as their trusted advisor and orchestrating the full Signature experience
Job Summary
As a Customer Success Manager (CSM) for Signature Success, you will become a strategic partner to our most important customers, serving as their trusted advisor and orchestrating the full Signature experience.
You will proactively set the customer up for success through optimization of the solution, with special care during critically important peak events.
Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
Matching Summary
As a Customer Success Manager (CSM) for Signature Success, you will become a strategic partner to our most important customers, serving as their trusted advisor and orchestrating the full Signature experience.
Skills & Requirements
Must-have
Strategic partnership with customers
Proactive guidance and optimization
Technical knowledge of Salesforce Clouds
Cross-functional team collaboration
Incident management and communication
Demonstrate value of Signature Success
Nice-to-have
Passionate about bettering business
Driving innovation
Keeping Salesforce core values
Level-up career
Agentforce is the future of AI
Key Requirements
6+ years of experience in Cloud environments
Experience in Customer Success, SaaS platform management, Solution Architecture, or Technical Consulting
Ability to explain sophisticated technical concepts