Digital Support Analyst Ii (global Technical Operations)

001

Hybrid
Bachelor's degree or equivalent experience
2-4 years of professional it experience
Working knowledge of mac computer support
The Digital Support Analyst II provides technical support to users by responding to requests, conducting operational monitoring, and ensuring optimal utilization of hardware and software

Job Summary

  • The Digital Support Analyst II provides technical support to users by responding to requests, conducting operational monitoring, and ensuring optimal utilization of hardware and software.
  • This role serves as an escalation point offering 24/7 technical support while collaborating with internal teams to resolve incidents and implement solutions.
  • The successful candidate will create procedure manuals, conduct employee training sessions, and assist in developing test scenarios for new or modified systems.

Matching Summary

The Digital Support Analyst II provides technical support to users by responding to requests, conducting operational monitoring, and ensuring optimal utilization of hardware and software.

Skills & Requirements

Must-have

  • Bachelor's degree or equivalent experience
  • 2-4 years of professional IT experience
  • Working knowledge of MAC computer support
  • Experience with ITIL framework
  • Familiarity with Distribution Center systems

Nice-to-have

  • Relevant professional certification in IT field
  • Knowledge of SAP, TMS, and WM systems
  • Ability to mentor staff members
  • Experience with regulatory controls
  • Skills in developing test scenarios

Key Requirements

  • Bachelor's degree or equivalent experience
  • 2-4 years of professional experience
  • Working knowledge of ITIL framework
  • Familiarity with Distribution Center processes
  • Working knowledge of MAC computer support

Work Rights

Not specified

Tailored Resume

Cover Letter