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AvalonBay Communities, Inc. is seeking a Senior IT Support Technician to provide technical support, resolve IT issues, and enhance user experience within the organization. The ideal candidate will possess strong technical skills, customer service orientation, and the ability to work collaboratively in a fast-paced environment.
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Job Summary
Provide essential technical support to associates, resolve hardware and software issues, and ensure that IT incidents are tracked and handled effectively.
Own and track support incidents from start to resolution, prioritizing and responding within defined SLAs.
Develop skills through ongoing learning to support evolving IT needs and work closely with IT peers and cross-functional departments.
Matching Summary
Match Score: 75
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AvalonBay Communities, Inc. is seeking a Senior IT Support Technician to provide technical support, resolve IT issues, and enhance user experience within the organization. The ideal candidate will possess strong technical skills, customer service orientation, and the ability to work collaboratively in a fast-paced environment.
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Skills & Requirements
Must-have
Troubleshoot hardware and software issues
Provide front-line IT support
Manage and track support incidents
Utilize remote assistance tools
Nice-to-have
Collaborative and fast-paced environment
Focus on creating value for customers
Positive, professional, and consistent interactions