Not specified; not specified; complementary gym me...
Hybrid
L2 support expertise
Crm and hcm systems experience
Modern workplace and cloud troubleshooting
This role serves as the primary escalation point for the Service Desk team, resolving complex hardware, software, and network issues across the business
Job Summary
This role serves as the primary escalation point for the Service Desk team, resolving complex hardware, software, and network issues across the business.
The successful candidate will act as a Subject Matter Expert for new technology rollouts, identifying system gaps and driving continuous improvement initiatives.
Employees receive a complementary all-access Goodlife Gym membership for themselves and a friend, along with a hybrid work model mixing office and remote days.
Matching Summary
This role serves as the primary escalation point for the Service Desk team, resolving complex hardware, software, and network issues across the business.
Salary
Not specified; Not specified; Complementary gym membership; Hybrid work model; Anniversary leave; Employee discounts
Skills & Requirements
Must-have
L2 support expertise
CRM and HCM systems experience
Modern Workplace and Cloud troubleshooting
Incident ownership end-to-end
Knowledge base creation
Nice-to-have
Workday troubleshooting experience
Salesforce troubleshooting experience
Mentorship and training capability
Vendor coordination skills
Growth mindset and self-development
Key Requirements
3+ years relevant tertiary IT qualifications or industry experience