Technical Support Representative

DFN Fiber Internet

Roseburg, OR, US
Not specified; not specified; benefits: 200% 401(k...
Fully remote (oregon residency required)
Two years of technical support experience
High school diploma required
Full-time residency in oregon
DFN Fiber Internet is seeking a remote Technical Support Representative based in Oregon to provide front-line technical and customer support. The ideal candidate will have a high school diploma, two years of technical support experience, and strong interpersonal and problem-solving skills

Job Summary

  • This position provides front-line technical and customer support for DFN Fiber Internet products and services while resolving entry-level support issues.
  • The company offers a 200% 401(k) match capping at 9%, 100% employer-paid medical, dental, and vision plans, and free 1 Gig high speed fiber internet.
  • Employees must embody core values including Customer First, 100% Local, Enhancing Lives, and The Best, demonstrating commitment, leadership, pride, and tenacity.

Matching Summary

Match Score: 85

DFN Fiber Internet is seeking a remote Technical Support Representative based in Oregon to provide front-line technical and customer support. The ideal candidate will have a high school diploma, two years of technical support experience, and strong interpersonal and problem-solving skills.

Salary

Not specified; Not specified; Benefits: 200% 401(k) match up to 9%; 100% employer paid medical, dental, and vision; Free 1 Gig fiber internet; PTO package and 10 paid holidays

Skills & Requirements

Must-have

  • Two years of technical support experience
  • High school diploma required
  • Full-time residency in Oregon
  • Ability to work 4-10 hour shifts
  • Strong problem solving skills

Nice-to-have

  • Customer service oriented attitude
  • Self-motivated and independent worker
  • Positive attitude and strong work ethic
  • Ability to build rapport with customers
  • Excellent attendance and punctuality

Key Requirements

  • High school diploma
  • Two years of technical support experience
  • Full-time residency in Oregon
  • Pass pre-employment drug screen

Work Rights

Must be a full-time resident of Oregon

Tailored Resume

Cover Letter