Member Experience Manager

EōS Fitness

Temecula, CA, US
Base: $19.90 - $21.90 usd ph; bonus/equity: not sp...
On-site
Front-line leadership in fitness or hospitality
Billing issue resolution and member concerns
Team training and coaching capabilities
The role focuses on developing a team that delivers exceptional customer experiences while hitting business objectives

Job Summary

  • The role focuses on developing a team that delivers exceptional customer experiences while hitting business objectives.
  • Employees must embody core values such as taking personal responsibility, being optimistic, and fighting hard to win.
  • Benefits include free membership for the employee and one family member, daily pay options, and comprehensive health coverage.

Matching Summary

The role focuses on developing a team that delivers exceptional customer experiences while hitting business objectives.

Salary

Base: $19.90 - $21.90 USD per hour; Bonus/Equity: Not specified; Benefits: Free membership, health/dental/vision, 401(k) matching, daily pay

Skills & Requirements

Must-have

  • Front-line leadership in fitness or hospitality
  • Billing issue resolution and member concerns
  • Team training and coaching capabilities
  • Facility cleanliness and safety standards
  • Proficiency with fitness management software

Nice-to-have

  • Strong written and verbal communication skills
  • Experience with online reputation management
  • Ability to multitask in fast-paced environments
  • Personalized member outreach strategies
  • Data-driven member satisfaction insights

Key Requirements

  • Must obtain CPR certification within 30 days
  • Must pass background check
  • Must attend EōS Ethos and Customer Service Training
  • Ability to lift more than 40 lbs routinely
  • Proven experience in customer service or front-line leadership

Work Rights

Not specified

Tailored Resume

Cover Letter