Drive outstanding performance in safety and quality
Establish and promote service-minded culture
Lead, evaluate, and develop the operations team
Proactively drive outstanding performance in Safety and Quality in Delivery Operations and drive a culture of Safety and Quality throughout the organization
Job Summary
Proactively drive outstanding performance in Safety and Quality in Delivery Operations and drive a culture of Safety and Quality throughout the organization.
Establish and promote service-minded culture and outside-in thinking in Delivery Operations, capturing and feeding Voice of Customer throughout.
Lead, evaluate, and develop the operations team and professionals to achieve established budget, safety, quality and customer satisfaction goals.
Matching Summary
Proactively drive outstanding performance in Safety and Quality in Delivery Operations and drive a culture of Safety and Quality throughout the organization.
Skills & Requirements
Must-have
drive outstanding performance in Safety and Quality
establish and promote service-minded culture
lead, evaluate, and develop the operations team
drive efficient, safe, and high-quality installation operations
ensure accuracy of schedule, revenue and cost planning
accountable for financial and customer performance
Nice-to-have
innovative and collaborative working culture
employee engagement is a key focus
sustainability is an integral part of our culture
ethical business practices
trust and respect each other
Key Requirements
Installation capacity planning
Installation methods, safety policies and KW/local processes compliance
KONE methods for project management
Required project management competences
KONE and subcontracted installers training and certification