Officer, Customer Service (trade), Group Tech & Ops

UOB

City Area, East Region, Singapore
Support trade transaction queries
Record calls per sop
Advisor on trade products
UOB is a leading bank in Asia with a global network spanning 19 countries and territories

Job Summary

  • UOB is a leading bank in Asia with a global network spanning 19 countries and territories.
  • The role involves supporting clients on day-to-day trade transaction queries via phone or email and ensuring timely delivery of reporting and monitoring of department KPIs.
  • UOB is an equal opportunity employer committed to non-discrimination and providing accommodations during the recruitment process.

Matching Summary

UOB is a leading bank in Asia with a global network spanning 19 countries and territories.

Skills & Requirements

Must-have

  • Support trade transaction queries
  • Record calls per SOP
  • Advisor on trade products
  • Coordinate with stakeholders
  • Deliver reporting and monitor KPIs
  • Provide excellent customer service

Nice-to-have

  • Independent working capability
  • Effective verbal and email communication
  • Interact with internal and external parties

Key Requirements

  • Diploma or Nitec with 1 year experience
  • Good understanding of trade products
  • Trade knowledge or customer service experience
  • Excellent verbal and email-writing skills

Work Rights

Not specified

Tailored Resume

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