Call Center Quality Assurance Specialist

Leesel Transportation Corp

Monitoring and evaluating staff quality
Conducting agent monitoring activities
Providing live in the moment coaching
The role is responsible for monitoring and evaluating staff members on the quality and process of work performed as measured against standards

Job Summary

  • The role is responsible for monitoring and evaluating staff members on the quality and process of work performed as measured against standards.
  • The position involves conducting agent monitoring activities while providing live in-the-moment coaching for quality assurance purposes.
  • Beacon Mobility is a growing family of companies committed to serving diverse customer needs with nearly 70 years of experience.

Matching Summary

The role is responsible for monitoring and evaluating staff members on the quality and process of work performed as measured against standards.

Skills & Requirements

Must-have

  • monitoring and evaluating staff quality
  • conducting agent monitoring activities
  • providing live in the moment coaching
  • analyzing data to identify trends
  • reporting daily weekly and monthly findings

Nice-to-have

  • assisting with training new agents
  • developing new procedures
  • compassionate and inspired work environment
  • proficient on policies and procedures

Work Rights

Not specified

Tailored Resume

Cover Letter