Digital Service Manager Ccm

Sanofi

Bogota, Colombia
Hybrid
Salesforce service cloud administration
Experience in service management roles
Agile delivery models experience
Join our Digital Team as Digital Service Manager CCM, accountable for service quality and value

Job Summary

  • Join our Digital Team as Digital Service Manager CCM, accountable for service quality and value.
  • Drive service automation while maximizing customer satisfaction for digital solutions.
  • Be part of a diverse cross-cultural team with flexible working policies.

Matching Summary

Join our Digital Team as Digital Service Manager CCM, accountable for service quality and value.

Skills & Requirements

Must-have

  • Salesforce Service Cloud administration
  • Experience in Service Management roles
  • Agile delivery models experience

Nice-to-have

  • Omnichannel Contact Center experience
  • AI-powered customer service
  • Familiarity with AI platforms

Key Requirements

  • 5+ years’ experience in Service Management
  • Salesforce Certified Service Cloud Consultant
  • Bachelor’s degree

Work Rights

Not specified

Tailored Resume

Cover Letter