Customer Contact Management Senior Analyst (french Speaker)

Sanofi

Budapest, Hungary
Hybrid
Customer service experience
Salesforce service cloud
Ms excel expertise
Collect and register inquiries, requests, claims, returns from external and internal customers in a timely manner, based on predefined priorities

Job Summary

  • Collect and register inquiries, requests, claims, returns from external and internal customers in a timely manner, based on predefined priorities.
  • We offer a diverse and dynamic environment that’s growing at pace.
  • Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

Matching Summary

Collect and register inquiries, requests, claims, returns from external and internal customers in a timely manner, based on predefined priorities.

Skills & Requirements

Must-have

  • Customer service experience
  • Salesforce Service Cloud
  • MS Excel expertise
  • French and English communication
  • Order to cash processes

Nice-to-have

  • Problem solving skills
  • Business acumen
  • Call center experience
  • Process improvement experience
  • German language skills

Key Requirements

  • 2-4 years customer service experience
  • Economy degree
  • French and English fluency

Work Rights

Not specified

Tailored Resume

Cover Letter