Agilent provides life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise
Job Summary
Agilent provides life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise.
As a Remote Support Engineer, you will provide remote post-sales technical support to Agilent’s customers and internal teams, diagnosing issues and guiding users.
We offer an opportunity to make a meaningful impact in a global, world-class technology company with career development opportunities and a competitive compensation and benefits package.
Matching Summary
Agilent provides life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise.
Skills & Requirements
Must-have
Remote telephone support services
L1 technical support for CDS, ECM, OpenLab
Diagnose customer issues using remote tools
Timely troubleshooting and clear communication
Document cases accurately and escalate issues
Nice-to-have
Curious and proactive problem solver
Open-minded to learning new technologies
Comfortable working independently
Patience, clarity, and collaborative problem-solving
Key Requirements
6-8 years total experience
At least 6 years relevant experience in informatics or remote technical support
University degree in B. Tech, M. Pharma, or related technical field
Experience providing customer support for CDS, ECM, and Open Lab is highly preferred