Image Review Specialist

Amey (Ferrovial)

Not specified; not specified; highly competitive i...
Manage and motivate team members
Monitor queue movements daily
Resolve escalations efficiently
The Image Review Supervisor is responsible for managing staff schedules, training, and coaching to ensure optimal performance metrics are met

Job Summary

  • The Image Review Supervisor is responsible for managing staff schedules, training, and coaching to ensure optimal performance metrics are met.
  • Key operational duties include monitoring image queues, investigating rejections, and managing duplicate transaction validations within the toll collection system.
  • The company offers competitive insurance benefits, Paid Time Off, and a matching 401(k) program while promoting from within.

Matching Summary

The Image Review Supervisor is responsible for managing staff schedules, training, and coaching to ensure optimal performance metrics are met.

Salary

Not specified; Not specified; Highly competitive insurance benefits, Paid Time Off, and matching 401(k)

Skills & Requirements

Must-have

  • Manage and motivate team members
  • Monitor queue movements daily
  • Resolve escalations efficiently
  • Conduct risk assessments for safety
  • Perform data analysis and reconciliation

Nice-to-have

  • Toll collection background preferred
  • Ability to implement innovative processes
  • Experience in fast-paced environments
  • Strong interpersonal conflict resolution skills

Key Requirements

  • 1 to 2 years of transaction processing experience
  • Proficiency in Microsoft Excel, Word, and PowerPoint
  • Excellent time management and communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter