Customer Success Manager - Marketing Cloud

Salesforce

Not specified; not specified; health benefits, fin...
3-4 days onsite
5+ years technical customer success experience
Salesforce marketing cloud expertise
Executive stakeholder relationship management
Salesforce is seeking a Customer Success Manager for their Marketing Cloud team, responsible for building customer relationships and ensuring clients achieve their business goals using Salesforce solutions. The ideal candidate should have significant experience in technical customer success or SaaS platforms, along with excellent communication skills

Job Summary

  • The Customer Success Manager serves as the primary contact point for Salesforce's largest and highest-profile customers, ensuring they realize maximum value from their investment.
  • This role requires acting as a trusted advisor who translates complex technical concepts into business terms while fostering deep relationships with IT and executive leadership.
  • Candidates must be available for occasional after-hour or weekend coverage to support critical customer events and high-severity incident resolutions.

Matching Summary

Match Score: 85

Salesforce is seeking a Customer Success Manager for their Marketing Cloud team, responsible for building customer relationships and ensuring clients achieve their business goals using Salesforce solutions. The ideal candidate should have significant experience in technical customer success or SaaS platforms, along with excellent communication skills.

Salary

Not specified; Not specified; Health benefits, financial perks, time off, parental benefits, and discounts mentioned

Skills & Requirements

Must-have

  • 5+ years Technical Customer Success experience
  • Salesforce Marketing Cloud expertise
  • Executive stakeholder relationship management
  • Cross-functional team coordination
  • Technical to business translation skills

Nice-to-have

  • Salesforce product certifications
  • Digital marketing process knowledge
  • Proactive incident resolution advocacy
  • Adaptability to evolving role needs
  • Strong collaboration with partners and ISVs

Key Requirements

  • 5+ years relevant industry expertise in Technical Customer Success or SaaS
  • Degree or equivalent experience required
  • +2 years in Salesforce Ecosystem preferred
  • Salesforce product certifications are a plus
  • Ability to work onsite 3-4 days per week

Work Rights

Not specified

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