Customer Support Director

AIRBUS DS GEO SA

Customer support strategy
In-service account management
Aircraft entry into service preparation
The Airline CSD leads the In-Service Core Team in-service account management as the primary interface for the Airline and Customer Services, ensuring a single voice per customer

Job Summary

  • The Airline CSD leads the In-Service Core Team in-service account management as the primary interface for the Airline and Customer Services, ensuring a single voice per customer.
  • The Airline CSD is responsible for aircraft Entry into Service preparation and is accountable for all in service issues whilst ensuring the highest level of safety, reliability, customer satisfaction and business development.
  • In conjunction with the Service Sales Director, he/she is in charge of identifying customer needs and subsequently promoting and actively supporting the sale of Customer Services range of products and services.

Matching Summary

The Airline CSD leads the In-Service Core Team in-service account management as the primary interface for the Airline and Customer Services, ensuring a single voice per customer.

Skills & Requirements

Must-have

  • Customer support strategy
  • In-service account management
  • Aircraft Entry into Service preparation
  • Customer relationship management
  • Support Clauses implementation
  • Promote Customer Services products

Nice-to-have

  • Leadership
  • Ownership
  • Empathy
  • Flexibility
  • Assertiveness
  • Humility

Key Requirements

  • Eight-years’ experience in aviation industry
  • Knowledge of contracting principles
  • High-level written and oral communication skills
  • Strong interpersonal/negotiation skills
  • Ability to develop business strategy
  • Experience leading transverse teams
  • Ability to work autonomously

Work Rights

Not specified

Tailored Resume

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