Customer Service Representative (veterinary-focused)
Waypoint Underwriting Management
Remote
$15.48 - $20.63 hourly; not specified; not specifi...
Remote
Respond to customer inquiries
Resolve customer issues
Maintain accurate records
Waypoint Underwriting Management is seeking a Customer Service Representative focused on providing support to policyholders in the veterinary sector. The role involves addressing inquiries, resolving issues, and maintaining customer satisfaction while working in a collaborative, remote environment
Job Summary
The CSR handles both inbound and outbound customer interactions to ensure needs are met accurately, efficiently, and with empathy.
This role contributes directly to customer satisfaction, retention, and the overall success of the Customer Service team.
Collaboration, teamwork, and strong communication within the team are key to success.
Matching Summary
Match Score: 85
Waypoint Underwriting Management is seeking a Customer Service Representative focused on providing support to policyholders in the veterinary sector. The role involves addressing inquiries, resolving issues, and maintaining customer satisfaction while working in a collaborative, remote environment.
Salary
$15.48 - $20.63 Hourly; Not specified; Not specified
Skills & Requirements
Must-have
Respond to customer inquiries
Resolve customer issues
Maintain accurate records
Data entry tasks
Nice-to-have
Work in a fast-paced environment
Handle multiple tasks
Identify process improvement opportunities
Key Requirements
High school diploma or equivalent
1 to 2 years of customer service or call center experience
Insurance, healthcare or veterinary reception or animal-related customer service is a strong advantage
Property & Casualty (IL) preferred or ability to obtain