Base: $29.20 - $41.22 cad ph; bonus/equity: not sp...
Customer service leadership
Operational excellence management
Employee scheduling and compliance
TD is committed to providing fair and equitable compensation opportunities and growth through skill development for colleagues
Job Summary
TD is committed to providing fair and equitable compensation opportunities and growth through skill development for colleagues.
The Manager, Customer Experience role involves mentoring a team to deliver exceptional customer interactions and achieve operational and personal development objectives.
TD offers a comprehensive Total Rewards package including base salary, variable compensation, health benefits, career development, and a respectful workplace valuing diverse perspectives.
Matching Summary
TD is committed to providing fair and equitable compensation opportunities and growth through skill development for colleagues.
Salary
Base: $29.20 - $41.22 CAD per hour; Bonus/Equity: Not specified; Benefits: Health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts
Skills & Requirements
Must-have
Customer service leadership
Operational excellence management
Employee scheduling and compliance
Customer complaint resolution
Performance feedback and management
Banking solutions knowledge
MS Office proficiency
Nice-to-have
Tactful and diplomatic communication
Strong organizational skills
Dynamic leadership in fast-paced environment
Team effectiveness promotion
Knowledge of emerging industry trends
Key Requirements
Undergraduate degree or 3+ years relevant experience
Knowledge of banking processes and operational functions
Proficiency with MS Office and internet applications