Customer Advisor

Intrum

Amsterdam, Netherlands
Handling collection files
Making payment requests
Answering questions and objections
At Intrum, you will grow by making a difference in a highly international environment and in a supportive culture where effort counts

Job Summary

  • At Intrum, you will grow by making a difference in a highly international environment and in a supportive culture where effort counts.
  • Your goal is to handle collection files, make payment requests, and answer questions and objections via email, letter, and phone, while administering them in line with work instructions, quality requirements, and regulations.
  • You will follow offered training opportunities to keep your collection knowledge up-to-date and ensure knowledge retention and development.

Matching Summary

At Intrum, you will grow by making a difference in a highly international environment and in a supportive culture where effort counts.

Skills & Requirements

Must-have

  • handling collection files
  • making payment requests
  • answering questions and objections
  • registering changes and actions
  • requesting information from client

Nice-to-have

  • international environment
  • supportive culture
  • service-oriented
  • First-Time-Right principle
  • empathy, ethics, dedication, solutions

Key Requirements

  • Level 3 diploma (HAVO, VWO, MBO 3 or higher)
  • Dutch and English language proficiency
  • Ability to quickly learn new knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter