Client Service Officer – French Speaking

Citi

Base: annually reviewed; bonus/equity: not specifi...
Hybrid
French language proficiency
English language proficiency
Customer support
The Client Service Officer's principal responsibility is to provide after-sales customer support to Citibank Clients through various mediums of communication, primarily telephone and e-mail

Job Summary

  • The Client Service Officer's principal responsibility is to provide after-sales customer support to Citibank Clients through various mediums of communication, primarily telephone and e-mail.
  • By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
  • By joining Citi Kenya, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits.

Matching Summary

The Client Service Officer's principal responsibility is to provide after-sales customer support to Citibank Clients through various mediums of communication, primarily telephone and e-mail.

Salary

Base: annually reviewed; Bonus/Equity: Not specified; Benefits: competitive

Skills & Requirements

Must-have

  • French language proficiency
  • English language proficiency
  • Customer support
  • Problem solving skills
  • Analytical skills

Nice-to-have

  • Process improvement advocacy
  • Client relationship management
  • Adaptable to change
  • Initiative and creativity

Key Requirements

  • 1-3 years relevant experience
  • Bachelor's degree /University degree
  • Competency in French (Written and Spoken)

Work Rights

Not specified

Tailored Resume

Cover Letter