Customer Service Medewerker

JD Engineers

Joure, Netherlands
Service order preparation and planning
Coordinating field service technicians
Managing service quotes and administration
As a Customer Service Employee, you are the organizational linchpin of our service department, ensuring field technicians can work efficiently, customers are helped quickly, and administrative processes run smoothly

Job Summary

  • As a Customer Service Employee, you are the organizational linchpin of our service department, ensuring field technicians can work efficiently, customers are helped quickly, and administrative processes run smoothly.
  • You will be responsible for receiving and checking service orders, coordinating with customers, technicians, and technical specialists, and planning field service technicians and necessary capacity.
  • We offer a challenging and varied role within an international organization, collaboration with an experienced and committed team, and growth opportunities.

Matching Summary

As a Customer Service Employee, you are the organizational linchpin of our service department, ensuring field technicians can work efficiently, customers are helped quickly, and administrative processes run smoothly.

Skills & Requirements

Must-have

  • service order preparation and planning
  • coordinating field service technicians
  • managing service quotes and administration
  • monitoring progress and reporting
  • ensuring correct time registration and document management

Nice-to-have

  • contributing to optimal customer experience
  • identifying deviations and corrective actions
  • process improvement suggestions
  • collaborating with international colleagues

Key Requirements

  • MBO-4 work and thinking level
  • Minimum 2 years of experience in technical service or back office
  • Affinity with (metal) technology
  • Experience with ERP systems
  • Good command of Dutch and English

Work Rights

Not specified

Tailored Resume

Cover Letter