It Service Delivery Manager

656

Itil v.3 foundation certification
5+ years customer service experience
Complex support environment experience
This senior role offers the opportunity to influence internal operations and work closely with clients across the Pacific, Asia, and North America

Job Summary

  • This senior role offers the opportunity to influence internal operations and work closely with clients across the Pacific, Asia, and North America.
  • The position requires overall accountability for service delivery governance, driving improvements in efficiency, and ensuring adherence to strict security frameworks like PCI and ISO27001.
  • Candidates must demonstrate the ability to lead teams, bridge business and technology leaders, and manage complex stakeholder relationships within a fast-paced growth environment.

Matching Summary

This senior role offers the opportunity to influence internal operations and work closely with clients across the Pacific, Asia, and North America.

Skills & Requirements

Must-have

  • ITIL v.3 Foundation certification
  • 5+ years customer service experience
  • Complex support environment experience
  • PCI IRAP ISO27001 compliance knowledge
  • Service management framework expertise

Nice-to-have

  • FreshService ITSM tool experience
  • RPA Salesforce Data Analytics skills
  • Consulting work environment background
  • Automation and digitization focus
  • Cross-functional team delivery experience

Key Requirements

  • Minimum ITIL v.3 Foundation qualification
  • Substantial experience in similar role
  • Relevant tertiary qualifications
  • Security check and character clearance
  • Identity evidence required

Work Rights

Not specified

Tailored Resume

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