Hourly: $21.40 - $27.65; bonus/equity: not specifi...
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Technical system support
Customer problem resolution
Inbound phone call handling
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Mortgage Commerce Corp is seeking a Customer Support Specialist for its Treasury Services Operations in Kansas City, Missouri. The role involves providing technical support and customer service for commercial banking activities, with a focus on problem resolution and effective communication.
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Job Summary
Perform technical system support for all Commercial activities that cross department boundaries within the Operations Division.
Assist with low to medium complexity resolution issues with heightened customer focus, answer inbound phone calls, and resolve cases through case management.
Provide a high level of customer service through various communication channels and meet accuracy and timeliness measures.
Matching Summary
Match Score: 75
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Mortgage Commerce Corp is seeking a Customer Support Specialist for its Treasury Services Operations in Kansas City, Missouri. The role involves providing technical support and customer service for commercial banking activities, with a focus on problem resolution and effective communication.
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Salary
Hourly: $21.40 - $27.65; Bonus/Equity: Not specified; Benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time, career development, education assistance, and voluntary supplemental benefits
Skills & Requirements
Must-have
technical system support
customer problem resolution
inbound phone call handling
case management
account maintenance processing
technical support for password resets
technical assistance for Commerce Connections
Nice-to-have
adapt communication style
motivated and organized self-starter
inquisitive, agile, and strong team player
adaptable and resilient with optimistic outlook
Key Requirements
Associate’s degree or equivalent combination of education and experience
1+ year financial services or banking experience
1+ years customer service experience in call center or relationship management
Intermediate proficiency with Microsoft Word, Excel, Teams, and Outlook