Passenger Service Supervisor

Alliance Ground International (AGI)

San Francisco, CA, United States
$27.00 - $27.50 hourly; not specified; not specifi...
Customer service excellence
Safety and security procedures
Handle customer interactions
As a Passenger Service Supervisor, you will ensure traveling customers are well-informed and in the right place at the right time, prioritizing their needs and following all safety and security procedures

Job Summary

  • As a Passenger Service Supervisor, you will ensure traveling customers are well-informed and in the right place at the right time, prioritizing their needs and following all safety and security procedures.
  • Responsibilities include directing agents, resolving escalated customer concerns, making staffing recommendations, and ensuring training completion.
  • AGI offers a comprehensive benefit package including paid vacation, medical/dental/vision for full-time employees, a company-matched 401(k) program, and free on-the-job training.

Matching Summary

As a Passenger Service Supervisor, you will ensure traveling customers are well-informed and in the right place at the right time, prioritizing their needs and following all safety and security procedures.

Salary

$27.00 - $27.50 hourly; Not specified; Not specified

Skills & Requirements

Must-have

  • Customer service excellence
  • Safety and security procedures
  • Handle customer interactions
  • Flight schedule inquiries
  • Baggage handling procedures
  • Dangerous Goods acceptance

Nice-to-have

  • Friendly and outgoing demeanor
  • Outstanding customer service focus
  • Energy and enthusiasm
  • Respect for team members
  • Highest regard for safety

Key Requirements

  • High school diploma or GED
  • Authorization to work in the United States
  • Complete SIDA training
  • 1+ year relevant experience preferred
  • Previous customer service experience preferred

Work Rights

Authorization to work in the United States

Tailored Resume

Cover Letter