Technical Support Officer

Mercy Health

Werribee, Victoria, Australia
Onsite
1st and 2nd level technical support
Microsoft 365 applications support
Active directory and entra id management
The Technical Support Officer plays an important role in delivering high-quality IT services within Mercy Health’s Desktop team

Job Summary

  • The Technical Support Officer plays an important role in delivering high-quality IT services within Mercy Health’s Desktop team.
  • This is an onsite, hands-on, customer-facing role that spans multiple facilities, with a strong focus on delivering a positive, secure technology experience for users.
  • Mercy Health is a for-purpose organisation with over 10,000 dedicated, compassionate people, offering opportunities to make a meaningful difference in healthcare.

Matching Summary

The Technical Support Officer plays an important role in delivering high-quality IT services within Mercy Health’s Desktop team.

Skills & Requirements

Must-have

  • 1st and 2nd level technical support
  • Microsoft 365 applications support
  • Active Directory and Entra ID management
  • IT service management processes
  • Customer-facing technical support
  • Support for end-user computing devices

Nice-to-have

  • Strong communication skills
  • Problem solving and adaptability
  • Collaborative team environment
  • Compassionate and proactive approach

Key Requirements

  • Tertiary qualification or relevant IT experience
  • Current Police Record Check
  • Working with Children Check
  • Valid Victorian or Australian driver’s licence
  • Unrestricted Australian working rights
  • Proof of influenza and other vaccinations

Work Rights

Unrestricted Working Rights in Australia required

Tailored Resume

Cover Letter