UPS is seeking a GBS Operations Supervisor to oversee the daily operations of contact center teams, focusing on performance analysis and improvement. The ideal candidate will have strong leadership skills and experience in customer service management, with a commitment to enhancing customer satisfaction
Job Summary
This position is responsible for monitoring and executing the day-to-day operations of the contact center teams.
He/She supervises operation to ensure proper customer experience, first contact resolution, accuracy, and quality levels.
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Matching Summary
Match Score: 85
UPS is seeking a GBS Operations Supervisor to oversee the daily operations of contact center teams, focusing on performance analysis and improvement. The ideal candidate will have strong leadership skills and experience in customer service management, with a commitment to enhancing customer satisfaction.
Skills & Requirements
Must-have
Monitor day-to-day operations
Analyze production and quality data
Manage contact center teams
Handle escalated customer calls
Ensure customer experience quality
Nice-to-have
Cultivate skills and take to next level
Rewarding culture
Work with talented teams
Key Requirements
Bachelor’s Degree or International equivalent - preferred