Lead the development of AI agents, tooling, and automation focused specifically on customer troubleshooting and support solutions to revolutionize customer support through intelligent automation
Job Summary
Lead the development of AI agents, tooling, and automation focused specifically on customer troubleshooting and support solutions to revolutionize customer support through intelligent automation.
Build, mentor, and lead a high-performing engineering team of 8-12 engineers and data scientists, fostering a culture of innovation, customer obsession, and technical excellence.
Champion the development of scalable troubleshooting automation solutions targeting 90%+ automated issue diagnosis accuracy and 75%+ first contact resolution rates.
Matching Summary
Lead the development of AI agents, tooling, and automation focused specifically on customer troubleshooting and support solutions to revolutionize customer support through intelligent automation.
Salary
Base: $160,200 - $320,000 annually (California: $221,000 - $320,000); Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
AI agents for automated diagnosis
Scalable troubleshooting systems
Cloud-native platforms and distributed systems
Microservices and API design
Applied AI/ML production systems
LLMs, generative AI, RAG architectures
Nice-to-have
Customer obsession and technical excellence
Proactive, automated issue resolution
Industry benchmarks for customer support
Human ingenuity and creativity
Key Requirements
Bachelor's degree in Computer Science or Engineering