Member Experience Manager

EōS Fitness

Boca Raton, Florida, US
Hourly: $18-$20 usd; benefits: competitive pyy + v...
On-site
Customer service or front-line leadership experience
Excellent written and verbal communication skills
Ability to lift more than 40 lbs routinely
The core purpose of this role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service

Job Summary

  • The core purpose of this role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.
  • The Member Experience Manager will partner with gym department managers to train, motivate, and develop the front desk staff while ensuring facility cleanliness.
  • Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health insurance.

Matching Summary

The core purpose of this role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.

Salary

Hourly: $18-$20 USD; Benefits: Competitive pay plus vacation, holiday, sick pay, group health, dental, vision; Perks: Free membership, 401(k) matching, Daily Pay

Skills & Requirements

Must-have

  • Customer service or front-line leadership experience
  • Excellent written and verbal communication skills
  • Ability to lift more than 40 lbs routinely
  • Proficiency with fitness management software
  • Strong organizational and problem-solving skills

Nice-to-have

  • Experience in the fitness or hospitality industry
  • Knowledge of membership management and billing processes
  • Social media platform proficiency
  • Microsoft Office Suite expertise
  • Online reputation management experience

Key Requirements

  • Must successfully pass background check
  • Obtain CPR certification within 30 days of employment
  • Attend EōS Ethos and Customer Service Training within 30 days
  • Proven experience in customer service or front-line leadership

Work Rights

Not specified

Tailored Resume

Cover Letter