Base: $20.55 - $34.25 hourly; bonus/equity: not sp...
Customer service standards
Sales process adherence
Digital capabilities engagement
Specializes in branch customer experience through sales, service, and digital engagement of Consumer and Business Banking customers, supporting daily branch operations as a Teller
Job Summary
Specializes in branch customer experience through sales, service, and digital engagement of Consumer and Business Banking customers, supporting daily branch operations as a Teller.
Educates customers on banking solutions, identifies needs, and refers complex issues, while proactively reaching out to retain and expand customer relationships.
Adheres to compliance and operational risk controls, promotes an inclusive environment, and maintains internal control standards, while meeting Federal SAFE Act registration requirements.
Matching Summary
Specializes in branch customer experience through sales, service, and digital engagement of Consumer and Business Banking customers, supporting daily branch operations as a Teller.
Salary
Base: $20.55 - $34.25 Hourly; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Customer service standards
Sales process adherence
Digital capabilities engagement
AML, BSA, KYC processes
Lobby management
Customer transaction completion
Nice-to-have
Empathy
Customer centricity
Flexibility and adaptability
Digital fluency
Entrepreneurial spirit
Critical thinking
Key Requirements
High school diploma or equivalent
1 year's retail sales, call center, customer service, or telesales experience
Strong verbal communication skills
Strong interpersonal skills
Ability to interact with varying customers
Ability to handle difficult customer conversations
Well-organized
Proven time management skills
Proven prioritization skills
Ability to work under critical time constraints in a team environment