Senior Advanced Support Consultant

Bonterra

Base: $65,000 - $85,000; bonus/equity: not specifi...
Onsite
3+ years professional experience in technical support or customer success
2+ years experience with client verticals or non-profit sectors
1+ years experience using sql
The Senior Advanced Support Consultant provides superior reactive support to premium customers while becoming an expert in their specific use of ETO and Apricot software

Job Summary

  • The Senior Advanced Support Consultant provides superior reactive support to premium customers while becoming an expert in their specific use of ETO and Apricot software.
  • Bonterra aims to increase the giving rate as a percentage of GDP from 2% to 3% by 2033 through technology that strengthens trust in the social good industry.
  • The role requires developing strong relationships with contacts at all levels of the customer organization and adhering to established service level agreements for response and resolution times.

Matching Summary

The Senior Advanced Support Consultant provides superior reactive support to premium customers while becoming an expert in their specific use of ETO and Apricot software.

Salary

Base: $65,000 - $85,000; Bonus/Equity: Not specified; Benefits: Comprehensive package including health, well-being, and growth support

Skills & Requirements

Must-have

  • 3+ years professional experience in technical support or customer success
  • 2+ years experience with client verticals or non-profit sectors
  • 1+ years experience using SQL
  • Proficiency in SAP Business Objects Reporting
  • Experience managing 5-10 simultaneous projects

Nice-to-have

  • Experience with ETO software
  • Technical background in system administration or consulting
  • Advanced knowledge of Business Objects data analysis
  • Non-profit organizational experience
  • Enthusiasm for AI-powered tools and diverse perspectives

Key Requirements

  • 3+ years relevant industry experience
  • 2+ years non-profit or client vertical experience
  • 1+ years SQL experience
  • US work authorization required without sponsorship

Work Rights

Must have US work authorization

Tailored Resume

Cover Letter