The role involves daily monitoring of Contact Center activities including sample checks and call monitoring to ensure service quality
Job Summary
The role involves daily monitoring of Contact Center activities including sample checks and call monitoring to ensure service quality.
Candidates will perform quarterly internal audit tests to maintain robust controls and recommend new work procedures for customer service improvements.
The position requires assessing risk in business decisions while safeguarding the firm's reputation and ensuring compliance with applicable laws.
Matching Summary
The role involves daily monitoring of Contact Center activities including sample checks and call monitoring to ensure service quality.