Patient Advisor

King Edward VII's Hospital

London, United Kingdom
Base: circa. £30,930py; bonus/equity: not specifie...
Hybrid
Patient enquiries across all channels
Accurate recording in crm
Gp referral coordination
As a Patient Advisor, you’ll be the reassuring voice that guides individuals through enquiries, appointments, and pricing information — ensuring every patient feels cared for, informed, and confident

Job Summary

  • As a Patient Advisor, you’ll be the reassuring voice that guides individuals through enquiries, appointments, and pricing information — ensuring every patient feels cared for, informed, and confident.
  • Handle patient enquiries across all channels, booking suitable appointments and directing to medical secretaries when required.
  • As part of the team, you will have access to a range of benefits for your work and home life.

Matching Summary

As a Patient Advisor, you’ll be the reassuring voice that guides individuals through enquiries, appointments, and pricing information — ensuring every patient feels cared for, informed, and confident.

Salary

Base: Circa. £30,930pa; Bonus/Equity: Not specified; Benefits: Fantastic Benefits

Skills & Requirements

Must-have

  • Patient enquiries across all channels
  • Accurate recording in CRM
  • GP referral coordination
  • Pricing documentation preparation
  • Billing and hospital policies explanation
  • Secure fee collection

Nice-to-have

  • Empathetic communicator
  • Confident listening abilities
  • Emotional resilience
  • Tenacious, proactive approach
  • Collaborative team player
  • Embodying company values

Key Requirements

  • Healthcare/Medical Experience (Essential)
  • Telephony experience (advantageous)
  • Strong customer service and/or sales experience
  • Excellent interpersonal skills
  • Excellent written and verbal communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter